Terms and Conditions
Welcome to Relucent Psychology Group. By accessing and using this website (“Site”) and engaging in the services we offer, you (“Client,” “You,” or “Your”) agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use this website or our services.
These Terms apply to all users of the Site and individuals seeking mental health services, including therapy, counseling, assessments, and telehealth.
Services Provided
Relucent Psychology Group offers a range of psychological services, including but not limited to individual therapy, couples counseling, family therapy, psychological assessments, and telehealth services.
Our therapists are licensed and/or trained professionals and are specialized in providing evidence-based therapeutic techniques. However, therapy is a process, and the effectiveness of services may vary depending on individual circumstances.
Eligibility
By accessing our Site or engaging with our services, you confirm that you are: At least 18 years of age (or have parental consent if under 18); Residing in a jurisdiction where we are legally authorized to provide services; Seeking therapy for yourself or for a child under your legal care.
If you are seeking therapy for someone else (e.g., a child or dependent), you must be the legal guardian or authorized to provide consent on their behalf.
Client Responsibilities
As a client, you agree to: Attend scheduled appointments or provide reasonable notice for cancellations or rescheduling; Pay for services in accordance with our payment policy; Engage in therapy with honesty and openness; Follow any instructions or recommendations provided by your therapist.
Failure to comply with these responsibilities may result in the termination of services.
Confidentiality and Privacy
We take your privacy and confidentiality seriously. All information shared during therapy sessions will be kept confidential in accordance with [local laws, such as HIPAA in the U.S.] unless otherwise required by law (e.g., risk of harm to self or others, child abuse, or court order).
We utilize secure methods for storing and transmitting information, including for telehealth services, to ensure your privacy.
If you have any concerns about your privacy or data security, please contact us directly.
Fees and Payment Terms/Session Fees
The standard fee for therapy sessions varies so please reach out to us directly. Rates are subject to change. You will be notified of any changes. Payment Methods: We accept payments via credit card, FSA/HSA card, and debit card. Payment is due at the time of service, unless otherwise arranged. Insurance: If you wish to use insurance, it is your responsibility to verify your insurance benefits prior to your first session. We do not guarantee that your insurance will cover all fees. Missed Appointments: If you miss an appointment without 24 hours’ notice, you may be charged a cancellation fee.
We reserve the right to change our payment policies, and you will be notified of any significant changes.
Termination of Services
Either you or your therapist may terminate the therapeutic relationship at any time. If you choose to discontinue services, we may request a final session to discuss referrals or additional treatment options.
We may also terminate services if you do not adhere to the agreed-upon treatment plan, repeatedly miss sessions, or if the therapeutic relationship is no longer beneficial. In such cases, we will offer recommendations for alternative care if necessary.
SMS/Text Messaging Consent and Terms
By providing your phone number or engaging in communication with us via SMS/text messaging, you consent to receiving messages related to appointments, reminders, billing, and other client-related communications.
We may send automated or manual text messages to the number you provide. These messages may include appointment reminders, schedule changes, billing inquiries, and other relevant information related to your care.
You may opt out of receiving non-essential text messages at any time by replying “STOP” to any text message, or by contacting us directly at [email protected]/(408) 680-4114. Message frequency will depend on your engagement with our services.
We do not share your phone number with third parties for marketing purposes, and all messages sent will be in compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. All SMS practices are in compliance with HIPAA and other privacy regulations, especially when it comes to client-sensitive information. HIPAA prohibits sending protected health information (PHI) via unsecured text messages.
Message and data rates may apply with your mobile carriers when opting into text messages.
Text ‘HELP’ for assistance at (408) 680-4114
Message frequency will depend on your engagement with our services, but you may receive messages weekly or as needed. ‘Message and data rates may apply.
Limitation of Liability
While we make every effort to provide high-quality and ethical services, we do not guarantee specific outcomes or results from therapy. You agree that Relucent Psychology Group is not liable for any direct, indirect, or consequential damages resulting from your use of this Site or participation in therapy services.
We are not responsible for any actions or decisions you make outside of the therapy sessions, and you agree to take full responsibility for your own well-being.
Intellectual Property
The content on this Site, including articles, resources, images, and other materials, is the intellectual property of Relucent Psychology Group and is protected by copyright laws. You may not copy, reproduce, or distribute any materials from this Site without prior written permission.
Website Use
You agree to use this Site only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the Site.
You are prohibited from: Using this Site for fraudulent or illegal activities; Uploading or transmitting harmful content, including viruses or malware; Engaging in behavior that could disrupt the normal operation of the Site.
Dispute Resolution
In the event of a dispute related to these Terms or your therapy services, you agree to first attempt to resolve the matter through informal discussions with Relucent Psychology Group. If the issue is not resolved, we may consider alternative dispute resolution methods such as mediation or arbitration, as appropriate.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Santa Clara County, without regard to its conflict of law principles.
Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of this page. Continued use of the Site or our services after any changes constitutes your acceptance of the revised Terms.
Acknowledgment
By using this website and engaging in our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at (408) 680-4114 or [email protected].